TapRooT® Root Cause Analysis

Your Instructor

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What is Emotional Intelligence?

Five Components of Emotional Intelligence

Module 2 Overview

Understanding Your Emotional Triggers

Model for Describing Emotions

Techniques for Managing Emotions

Example & Discussion

Module 2 Recap

Module 3 Overview

Boosting Accuracy with Empathy

Developing Active Listening Skills

Creating a Welcoming and Secure Setting

Module 3 Recap

Module 4 Overview

Using EI to Diffuse Tension

Tackling Tough Interviews

Example & Discussion

Module 4 Recap

Module 5 Overview

Building Rapport in Stressful Situations

Team Dynamics and Collaboration

Minimizing Misunderstandings, Building Trust & Discussion

Module 5 Recap